Countries Covered by our Online Store

We deliver to Spain (mainland and islands), Portugal, France, United Kingdom, Ireland, Italy, Germany, Belgium, Holland, Luxembourg, Austria, Poland, Switzerland and Norway. 

 

Languages

Our online store is available in Spanish and English. You may switch languages at any time by clicking on the button situated at the bottom left of the page.

 

Online and Offline Prices

Online prices are unique and non-transferable to the offline channel. Online store prices do not have to match those shown in the physical stores around the world.  

The applicable price is the one shown on the website at the time the order is placed. Prices are inclusive of VAT (Value Added Tax). The breakdown of the shipping costs will be listed separately in the order during the buying process. Naëlle reserves the right to modify product prices at any time and with no prior notice, excluding prices of orders that have already been confirmed.  

 

Restocking

Products that sell out will no longer appear on the website. However, if additional stock is received, product will reapear.

If you wish to locate a product from our online store at a physical store, note down the reference number given in the product specifications and contact the store.   

Online orders are subject to stock availability in our warehouses. In the event of supply incidents or if an item runs out of stock, we will inmediatelly contact you with an offer of an alternative item with an equal or lower price. Alternatively, you can be refunded for the amount paid for the not included items in your order.   

 

Receiving Naëlle News

In order to receive our newsletter, where we communicate exclusive offers, new launches and fashion tips, please subscribe on the bottom right of the page.

If you no longer wish to receive commercial news or other communications you can unsubscribe at any time. If you are a registered member, go to ‘My account’ and click unsubscribe from commercial news and communications. If you are not a registered member on the website, go to the ‘Unsubscribe’ link that appears at the bottom of all our communications.   

 

Problems with your Password

If you are already registered on the website, but are unable to remember your password to access personal account, you can apply for a new one in the ‘Registration’ section. We will send an email with instructions on how to proceed.  

 

Order Status

If you have placed an online order and would like to check it´s status, go to ‘My account’ and then ‘My orders’, where you can view a list of all the purchases you have made. Click on the order you wish to obtain information from.

 

Returns:

If you are not satisfied with an item, you have 30 days after the order has been placed to exchange it or request a refund. It couldn´t be easier! 

Return options:

  • Free store return: Find the nearest store in Spain (excluding outlets, Multibrand stores, El Corte Inglés or Aena).
  • Free home pick-up.
  • Return to Post Offices.

Find more information by clicking  here 

 

Faulty or incorrect items

If you have received an item in poor condition or that does not match with your order, please contact our Customer Service Department including all order details. We will contact you as soon as possible to solve the incident.   

 

Size Guide

To view size guide, click here.

 

Composition and Care Instructions

The specifications for each item include details of the composition and recommendations on how to care and wash these.

 

Order Shipping Costs

The shipping costs of an order may vary depending on the total amount of the purchase made, including any discounts and the shipping destination to which the order is directed to. Surpassing certain amounts may entitle you to free standard shipping. Click here to find out more.