Shipping

- Free Store Pick Up: Delivery 24-72 hours in Spain since order confirmation.

- Standard Shipping: 3,95 € or FREE Delivery for purchases over 50 € in Spain & Portugal. Delivery 24-72 hours in Spain.

 

Where Can I Receive my Order?

Your order can be sent to the address of your choice if it is included in the online store delivery zone: Spain & Portugal . You will receive an e-mail from our logistics operator both when your order leaves the warehouse and when its delivered.

You may also send your order for store pick up to any of our Naëlle stores witihin the Iberian peninsula (excluding the ones located in El Corte Inglés).

You may consult the status of your order at any time when accesing "My Orders" tab and clicking on "My Account".

 

Shipping Costs

Shipping costs depend on the order size and delivery address. Shipping costs are FREE por purchases over 50 € in Spain. Store pick up is always FREE.

 

Deliveries in Spain* and Portugal  Between 0.00 € and 49.99 € Bigger than 49.99 € 
Costs according to size 3.95 € 0.00 €

 

 *Please note that for orders sent to the Canary Islands clients may have to cover additional service and customs charges at the discretion of the carrier and local laws.

 

Delivery Dates

Please note that the following apply to orders placed before 18:00. 

- Iberian Peninsula

24 hours for orders placed between Monday and Thursday. 72 hours for orders placed between Friday and Sunday.

 

- Balearic Islands

48 hours for orders placed between Monday and Thursday. 4 days for orders placed between Friday and Sunday.

 

- Canary islands

Up to 6 days for orders placed between Monday and Thursday. Up to 12 days for orders placed between Friday and Sunday.

* Subject to custom control.