- Free Store Pick Up: Delivery 24-72 hours in Spain since order confirmation.
- Standard Shipping: 3,95 € or FREE Delivery for purchases over 50 € in Spain & Portugal. Delivery 24-72 hours in Spain.
- Same day delivery: 4,95 €. Delivery between 18:00-21:00 when ordering before 14:00 (Monday to Friday, excluding Public Holidays).
Where Can I Receive my Order?
Your order can be sent to the address of your choice if it is included in the online store delivery zone: Spain, Portugal (excluding Madeira and The Azores islands), France, Ireland, Italy, Germany, Belgium, Netherlands, United Kingdom, Luxembourg, Austria, Norway, Poland, Switzerland. You will receive an e-mail from our logistics operator both when your order leaves the warehouse and when its delivered.
You may also send your order for store pick up to any of our Naëlle stores witihin the Iberian peninsula (excluding the ones located in El Corte Inglés).
You may consult the status of your order at any time when accesing "My Orders" tab and clicking on "My Account".
Shipping costs depend on the order size and delivery address. Shipping costs are FREE por purchases over 50 € in Spain and over 200 € for the rest od the countries. Store pick up is always FREE.
|Deliveries in Spain* and Portugal||Between 0.00 € and 49.99 €||Bigger than 49.99 €|
|Costs according to size||3.95 €||0.00 €|
|Deliveries in other countries||Between 0.00 € and 149.99 €||Between 150 € and 199.99 €||Bigger than 200 €|
|Costs according to size||12.95 €||6.95 €||0.00 €|
*Please note that for orders sent to the Canary Islands clients may have to cover additional service and customs charges at the discretion of the carrier and local laws.
Please note that the following apply to orders placed before 18:00.
- Iberian Peninsula
24 hours for orders placed between Monday and Thursday. 72 hours for orders placed between Friday and Sunday.
- Balearic Islands
48 hours for orders placed between Monday and Thursday. 4 days for orders placed between Friday and Sunday.
- Canary islands
Up to 6 days for orders placed between Monday and Thursday. Up to 12 days for orders placed between Friday and Sunday.
* Subject to custom control.
48 hours for France, Germany, Austria, Belgium, Holland, Italy, Luxemburg and United Kingdom.
72 hours for Norway, Poland, Ireland, Switzerland and Portugal.